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Courses > Business Skills Courses > Resolve Conflict - Dealing with Difficult Situations
Resolve Conflict - Channel Pressure
Target Audience:  

This course is suitable for all those who want to improve their understanding of stress and enhance their ability to manage conflict situations.


To understand the implications of different behavioural styles in both normal and conflict situations to produce win/win outcomes by utilising key communication techniques.

  Duration: 1 Day
  Cost: £250 + VAT
Demand led
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Module One - Understanding Conflict

  • What is Conflict?

  • Recognising the Signs

  • The Phases of Conflict

  • Adapting Your Approach


Module Two - Self Awareness

  • DISC Profile Behavioural Analysis

  • Behavioural Principles

  • Implications of Behavioural Styles

  • Your Style Under Different Circumstances

  • Johari's Window


Module Three - Communication & Interpersonal Skills

  • Barriers to Effective Communication

  • Overcoming Communication Barriers

  • Questioning & Listening Techniques

  • Non-verbal Communication


Module Four - Handling Everyday Situations

  • Assertive Behaviour?

  • Passive, Manipulative & Aggressive Behaviour

  • Using the DESC Script

  • Expressing Doubts & Disagreement Constructively


Module Five - Skills for Dealing with Conflict

  • Constructive & Destructive Behaviours

  • Positive & Negative Feedback

  • The Strategies to Adopt


Module Six - Make Yourself Stress Resistant!

  • Simple Behavioural Changes

  • Relaxation Techniques for the Workplace

  • Action Planning