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Courses > Business Skills Courses > Step Up - The First Time Manager
Step Up - The First Time Manager
Target Audience:  

Anyone new to a management or supervisory role or who is already in such a role and has not yet received any formal training.


The course investigates the role and responsibilities of a manager in today’s business environment and explores the skills needed to communicate effectively, focusing on time management, delegation and influencing strategies and the implementation of activities and the behaviours that create and develop effective teams.

  Duration: 2 Days
  Cost: £495 + VAT
  Course Date Location
  13/12/2017 Bradford
  18/12/2017 Liverpool
  29/01/2018 Liverpool
  15/02/2018 Bradford
  08/03/2018 Barnsley
  16/04/2018 Liverpool
  29/05/2018 Bradford

Module One:  Role Assessment & Personal Development Planning

  • Roles & Responsibilities
  • The Framework of Management
  • Personal Development Needs & Planning
  • Self Awareness
  • Johari’s Window

Module Two:  Effective Communication

  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Questioning & Listening Techniques
  • The Information Funnel

Module Three:  Communication Styles

  • 4 Colour Communication Styles
  • Using Listening & Questioning Skills to Problem Solve
  • Establishing Rapport

Module Four:  Assertive Communication

  • Passive vs Assertive vs Aggressive
  • Using the DESC Script
  • Positive & Negative Feedback
  • Expressing Doubts & Disagreement Positively

Module Five:  Managing Yourself

  • The Management Wheel
  • Communicating, Planning, Organising, Directing, Controlling, Reviewing
  • Planning Tools & Techniques
  • Analysing your Time & Implementing Changes
  • Dealing with Time Stealers & Interruptions

Module Six:  Delegation

  • Why Delegate?
  • The Art of Delegation
  • 5 Step Process to Delegation

Module Seven:  Managing Your Team

  • Using the Appropriate Management Style
  • Influencing Styles
  • Managing Performance
  • Setting Expectations
  • Defining Roles & Responsibilities
  • Setting SMART objectives
  • Motivating Individuals & the Team

Module Eight: Team Building

  • Understanding team Dynamics
  • Balancing Skill Sets
  • Allocating Roles with Teams
  • Key Factors in High Performing teams
  • 9 Rules for Building Effective Teams
  • Empowering the Team